FREQUENTLY ASKED QUESTIONS

Below are just some of the questions we are asked concerning raw feeding, delivery and frozen items.

We are asked many questions regarding raw feeding and could not possibly list them all! Every dog is unique and has its own individual personality. Please contact us for a more informative and friendly chat if you would like to know more.

If you do not see your question below please do not hesitate to contact us.

Raw Foods

+What are the benefits of a raw diet?

There are many reasons for choosing a Raw Diet, here are just a few of the potential health benefits: A reduction of general allergy symptoms. Cleaner teeth and fresher breath. Better weight control through improved digestion. Improved skin and coat due to a diet containing natural oils. Smaller and fewer stools generated by a more natural gut absorption which in turn creates a more fortified immune system. Superior liver function due to digestion of natural vitamin K. Improved pancreatic and bowel health, generating an all-round increase in energy and stamina levels, allowing greater mobility especially in older animals, thereby necessitating less trips to the vets and in so doing saving money all with a happier dog.

+How do I switch to a raw diet?

Switching your pet to a raw diet is very straight forward. We advise all our new starters to miss a meal of their current food and to start the raw the following day. Starting with such proteins as chicken and tripe or turkey you can add a new protein every 5-7 days. It is always best to take things slowly and not to put too much variety into your pet to start. The diet should consist of red meat, white meat , fish, bones and offal which should be balanced over a two week period. As long as you are feeding a wide varied diet your pet will be getting all they need. We DO NOT recommend mixing raw with dry kibble as this can cause digestive issues due to the different digestive rates between raw and dry food. If your dog is initially unsure of the new raw food, DON'T WORRY and don't let them see you are worried. Give them 10 minutes to eat the meal and if they don't, remove, cover, refrigerate and then re-offer it to them again around 4 hours later. This can be repeated several times a day.

+How much do I feed my dog?

As a general rule of thumb you would feed an adult dog 2.5% of it's adult bodyweight. For example an adult dog weighing 30 kilos (66lbs) would be fed 0.75 kilos or 1lb 6.5oz daily. If he is overweight or underweight you would adjust the percentage fed to compensate for this. Puppies between 7 and 10 weeks you should be between 8.5% and 10% The older the puppy gets the more the food is decreased as his bodyweight will increase

+Aren't bones dangerous?

Raw bones are fine to be fed to dogs. Raw chicken bones are a soft bone and will break easily for the dog to digest. The canine species has been eating bones for thousands of years, if they were dangerous they would have become extinct! A raw bone is highly nutritious, and easily digestible. NEVER feed cooked bones.

DAF Vans Delivery

+What is the minimum order for delivery?

The minimum order for delivery is £30.00

+Do you accept COD?

No we do not accept cash on delivery.

+Can I have a delivery time?

You can give us a call the day before your delivery, (after 3.00pm) and we can tell you whether you are a morning or afternoon delivery. We cannot give you a specific time as it depends upon traffic, mechanicals, weather etc. If you would like to give us a call on the day of your delivery we may be able to advise you better.

+What are the charges?

Orders between £30 - £50.00 there is a £4.50 delivery charge Orders over £50.00 are FREE

+What do you deliver?

Anything can be delivered on our vans, frozen, dry goods or a combination of the two.

+Are your vans refrigerated?

Yes. All our vans are refrigerated and have regular checks.

+What is the deadline for my order?

We need a full working day to process your order. For example if your delivery date was Friday 20th April we would need your order in by 5.00pm Wednesday 18th April. Orders to be delivered on a Monday need to be in by 5.00pm Thursday. We cannot guarantee delivery if your order is placed after the deadline. PLEASE NOTE SATURDAY AND SUNDAY ARE NOT WORKING DAYS.

+Where do you deliver?

Scotland Postcodes covered: FK, KY, G, ML, DG, EH, TD, England Postcodes: NE, DH, SR, DL, TS, CA, LA, YO, HG, BD, FY, PR, BB, LS, HU, WF, HX, OL, BL, M, WA, WN, L, CH, SK, S, DE, NG, LN, DN, HD, LE, CW, ST, HD, For more information please contact the Northern office 01388 720 411 Southern England: BS, SN, SP, RG, OX, EX, TA, BA, WR, CV, B, WS, GU, PO, SO, RH, BN, DY, GL, LD, WV, SL, DT, BH, TF, HR, ST, HP, LU, AL, WD, HA, UB, TW, KT, TN, LE, SM, NN, MK, UB, SE, E, IG, IP, DA, BR, SW, W, N, NR, WD, TW, PL, TQ, TR, ME, CT, PE, CB, SY, BH, RG, SA, SG, CF, NP For more information please contact the Southern office 01934 627 576

+What if I am out?

Provided the order has been paid for in full we can leave your items in a safe place. If you require your order to be left, please advise us as soon as possible of the location. Or pop a note in the "message box" on your order NO orders will be left if not paid for in full

+What if there is a problem with my order?

Please contact us as soon as possible quoting your order number.

Frozen Deliveries

+Are courier vehicles refrigerated?

No. All our products are sent in polystyrene boxes to keep them frozen.

+What are the charges?

Frozen Items Up to 80kg = £9.99 80kg - 160kg = £14.99 Before 12 noon up to 26kg = £12.99 Dry Goods Only (No frozen items) Under £50.00 = £4.99 Over £50.00 = FREE Royal Mail Up to 2kg = £2.99 2nd class 2 - 3 day delivery Please note: The maximum size for this service is 16cm x 45cm x 35cm NO frozen products will be sent using this service

+When will my items be sent?

Orders placed before 12 noon will be despatched the same day After 12 noon orders will be despatched the following day NO frozen orders are despatched Fridays, Saturdays or Sundays If you are a 2 day delivery your order will be despatched Monday if placed after 12 noon Thursday.

+Where do you send goods?

We ship to most mainland UK addresses. If you live in one of the extra postage postcodes (see below). There will be a surcharge for delivery KA 1-26 / KY / AB 1-25 / BT/ FK 1-19 / IM/ RS / PA 1-19 / PH 1-14 AB 26+ / FK 20-21 / IV / TD / PA 21-38 / KW 1-15 / LA 15-23/ PH 15-41/ CA18-27/ HS1-HS9/ PA41/ PA42/ PA60/ PA61-78 / PA80-88/ PH30-PH44/ PH49-50/ TR21-25/ ZE The above postcodes are mainly Scotland and the Highlands . If you live in one of these areas please contact us for a delivery cost. These area may also be a 2 day delivery.

+What if I am out?

If you are out the day of your delivery we have signed a waiver stating your order can be left in a safe place. If you require your order to be left somewhere specific please include details on your order form in the message box. Our courier will attempt 2 deliveries, if you are still unavailable the order will either be taken to a delivery point or returned to ourselves. Please make sure your phone number and email are correct on your order as the courier or ourselves may need to contact you.

+My delivery is late

All our standard postcode deliveries are sent on a next day service, to be delivered between 7.00am and 7.00pm. If for some reason your order is not delivered it is usually the next day. Our goods are packed in polystyrene to stay frozen. Your order should be absolutely fine for this extra time. If you need any information about the delivery of your order please contact us.

+What if there is problem with my order?

If there is anything wrong with your order when it arrives then please notify us as soon as possible quoting your order number. Please check the amount of boxes you are signing for and only sign for the boxes you have received. Please photograph the problem or damage if possible and email us.

+Do you ship overseas?

We would not recommend frozen products are sent overseas. For dry food please contact us for a quote.

If you have any other queries or questions that are not listed about click here to send us a message.