Customer Feedback


Feedback: Hi, I would like to just give you guys some fab feedback on my recent order.
I placed my first ever order from you last Thursday and I received my delivery unexpectedly the next day, you emailed me to give me an idea of the date of delivery so as no one was home at the time - I sent you an email/message to tell you to leave it by our back gate (in hopes you wouldn't just take it back to the depot) When I got home, there was my delivery all waiting for me behind my bin and a lovely note from the delivery driver saying where it was.
I know that this may seem like a small thing to many but on your first order from a new company, I feel it necessary to mention it.
I know what many delivery drivers are like these days and tend not to listen to customers requests or make it easy for us.
Thank you for listening and paying attention to our needs - it makes the process a lot easier when you are out for most of the day.
My dog absolutely loves his food from you guys so I'm extremely pleased I have started using you - I look forward to my next delivery.
Thanks Again for a great service :)
Alex & Nero x 




I just wanted to send you a quick email to let you know how impressed I was with your delivery driver which came today, he was really pleasant and helpful & even offered to carry the large heavy box for me (I declined).

Please thank him for giving such a great service.

Thank you

Lindsay Marshall



I feel i need to email you about your delivery drivers and how absolutely great they always are!  People are always so quick to complain and arent very forthcoming with compliments - well, please pass on to your drivers what a great job they do!  Ive had food from you for years now and have yet to have a bad delivery driver.  Tonight your driver arrived very late and having already rang to check, i knew he'd had a bad day, yet he still had a huge smile & happy chat.  Its so nice to see and all the drivers who have delivered to us are a credit to you and the company!


THANKS AGAIN to them all (and everyone) and keep up the good work - it really does mean a lot!

Elisabeth Robson




Just had my delivery from DAF South and wanted to say a big thank you to your driver. He voluntarily took the boxes up the stairs for me (my freezer is in spare bedroom) which as I'm in a wheelchair and have to use a stairlift to get upstairs, saved me a huge amount of effort and time.  Didn't get the driver's name but thank you so much.




So so sorry for feedback delay!!! Very unlike me... sorry!!! Extra super BONKERS few days & have yuk lergy... I have 3 huge woofers (1 with extreme allergies, 1 with extra sensitivity after chronic HGE and 1 enjoying all the goodies Haha) so I also know these are excellent value, great delivery. Just purchased again too! THANK YOU... beyond delighted!
With Thanks and Very Best Wishes,
Emma xx



I would just like to say that your delivery service is fab. Your staff are lovely, as opposed to the UPS people who I've only found to be surly buggers.


Keep up the good work, and thank you!


Patsy Portway


Hi there


Just wanted to say thank you for my recent first order with you – very happy with it all!


Best regards




Lauren norton
Message: Just wanted to say thank you for my recent order, my dogs love it and the products are great value, especially the whole rabbits and the lamb horns.



5 stars: Excellent – no reservations, I would recommend this company to anyone. great delivery service, on time (and i'm in scotland) , great website and ordering system and a nice touch with the automatically generated PDF invoice/ receipt. great idea of being able to add to order after purchase and add comments/ delivery advice.

great product, wont go anywhere else.


I would just like to thank everyone involved in the ordering and delivering of my frozen dog food

When I phoned for advice I was treated in such a friendly, manner, the lady in question was so very helpful and it was great to get email updates.

The delivery man also great me in a friendly manner

Well done Durham Pet Foods

I will look forward to a long and happy shopping experience

You have made 4 Pugs very happy


lesley- Anne mitchell

What an excellent website and payment and invoice service! Well done folks!